Transportation Coordinator/Dispatcher, Council on Aging

Position Status: Union
Supervisor: Director, Council on Aging
Grade: 7
Civil Service: No
Union: BMEA
Hours: 35 Hours per Week
Salary: $33,155.90 to $42,048.54

 

Summary:

Responsible for the overall operations of the transportation department, including daily and advance scheduling of passengers, dispatch, communication and supervision of drivers and maintaining a regular timetable for vehicle maintenance.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for the following duties, other duties may be assigned.

 

  • Responsible for the overall operations of the transportation department.
  • Plan for and schedule clients for transportation services.
  • Assign driving routes, dispatch drivers, organize daily transportation schedules.
  • Communicate with drivers on a continual basis throughout the course of each day.
  • Supervise CDL Bus Drivers in the course of their daily transportation routes; reporting issues and concerns to the Director for proposed resolution and follow-up.
  • Advise the director of all laws, rules, and regulations regarding vehicles and staff and ensure compliance with such.
  • Monitor vehicles for routine and emergency repairs and maintenance and arrange for service and repairs as needed.
  • Maintain current licensure on all vehicles and related equipment.
  • Report incidents/concerns regarding clients as they occur; complete and submit written account of incidents/concern within 24 hours of occurrence.
  • Utilize computer software for data entry and the generation of monthly and yearly statistical and client status reports.
  • Ensure safety and quality of services provided; recommend policies and improvements to the transportation service.
  • Schedule training programs and meetings for drivers as dictated by licensure requirements and identified needs.
  • Responsible for daily and trip driving if needed.
  • Participate in COA functions and events as schedule allows.
  • Assist the Director and Assistant Director as needed.

 

 

QUALIFICATIONS:

 

  • High school diploma or equivalent required; higher level of education preferred.
  • Current CDL driver’s license, good driving record, passenger endorsements and experience operating large vehicles.
  • Minimum of three years experience working in the transportation field, preferred.
  • Experience with elders and/or disabled preferred.
  • Good social, interpersonal, listening, observation, leadership, delegation, and oral and written communication skills.
  • Basic computer skills.
  • Good organizational and multi-tasking skills.
  • Patient, flexible, and dependable attitude required.
  • First aid, CPR, and First Response training required within first year on the job
  • Working knowledge of Beverly and North Shore areas.
  • Successful completion of CORI background check.
  • Subject to random drug testing and yearly physical exams.

 

SUPERVISION:

Works under the general direction of the Director, Council on Aging.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally required to stand.  The employee frequently is required to walk, sit, and talk or hear.  The employee is occasionally required to use hands to operate vehicles, finger, handle, or feel objects, reach with hands and arms; climb, balance; and stoop.

 

The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, distance, vision, color vision, peripheral vision, and the ability to adjust focus.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

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