Helpful Links
| Jump to Category |
AIDS Resources
| Name | Description | Phone |
| Aid’s Action Line | 800-235-2331 617-437-1394 (tty) | |
| Health Education Services | 978-853-8633 | |
| HealthQuarters | 800-892-0234 (v/tty) | |
| Hepatitis Hotline | 888-443-4372 | |
| Mass Department of Public Health, AIDS Bureau | 800-443-2437 617-437-1672 (tty) HIV Hotline 800-750-2016 | |
| North Shore Health Project | 978-283-0101 | |
| Strongest Link AIDS Services, Inc. | 800-887-0036 978-777-5885 |
Community Action Programs
| Name | Description | Phone |
| Action, Inc. | 978-282-1000 | |
| Community Teamwork Inc., Lowell | 978-459-0551 | |
| Greater Lawrence Community Action Council Inc. | 978-681-4900 | |
| Lynn Economic Opportunity, Inc. | 781-581-7220 | |
| Massachusetts Association for Community Action | ||
| North shore Community Action Program | 978-531-0767 | |
| Tri-City Community Action Council, Malden | 798-322-4125 |
Crisis Resources
| Name | Description | Phone |
| American Red Cross | 800-733-2767 | |
| Child Help USA | 800-422-4453 | |
| Crisis Intervention | 800-988-1111 | |
| Department of Children and Families | 800-792-5200 | |
| Disabled Persons Protection Commission | 800-426-9009 (v/tty) | |
| Elder Abuse Hotline | 800-922-2275 (v/tty) | |
| Girls and Boys Town | 800-448-3000 800-448-1833 (tty) | |
| Mothers Against Drunk Driving | 800-633-6233 | |
| National Hope Line Network | 800-784-2433 | |
| North Shore Emergency Services | 24 hr. Emergency Behavior Health pre-screening services
| 866-523-1216 978-744-1585 (Business #) 978-744-1585 |
| North Shore Rape Crisis 24 hr. Hotline | 800-922-8772 978-921-8729 (tty) | |
| Parental Stress Line | 800-632-8188 | |
| Parents Helping Parents | 800-882-1250 | |
| Samaritans 24 hour hotline | 800-870-4673 617-247-0220 | |
| SamariTeens 24 hour hotline | 800-252-8336 |
Domestic Violence & Women's Issues
| Name | Description | Phone |
| Cambridge Women’s Center | 617-354-8807(v/tty) | |
| Common Purpose | 617-522-6500 | |
| Elizabeth Stone House | 617-522-3417 617-445-9368 (tty) | |
| FINEX House Inc. | 617-288-1054 | |
| Gay Men’s Domestic Violence Project | 800-832-1901 | |
| H.A.W.C. 24 hour Hotline | 800-547-1649 978-744-1818 (Salem (v/tty) 978-281-1135 (Gloucester) | |
| Jane Doe, Inc. | 617-248-0922 (v) 617-263-2200 (tty) | |
| Jeanne Geiger Crisis Center | 978-388-1888 (v/tty) | |
| National Domestic Violence Hotline | 800-799-7233 (v) 800-787-3224 (tty) | |
| Safelink & 24 hour hotline | 877-785-2020 (v) 877-521-2601 (tty) | |
| The Network LaRed (Partner abuse) | 617-742-4911 (v) 617-227-4911 (tty) | |
| Women’s Transition House & 24 hour hotline | 617-661-7203 |
Food Resources
| Name | Description | Phone |
| American Red Cross, Melrose Food Pantry | Monday & Wednesday 10:00 a.m. – 1:00 p.m.
| 781-665-7351 |
| Beverly Bootstraps | Mon – Fri 11:00 a.m. to 12:30 p.m., Tues & Wed 5:00 p.m. to 6:00 p.m., Every 14 days, proof of residency; Beverly & Manchester residents only. | 978-927-1561 |
| Beverly Church of the Nazarene, Beverly (Food Pantry) | Thursday 9:00 a.m. – 12:00 p.m. Twice a month. ID & proof of residency. Beverly residents only. | 978-927-2314 |
| Bread of Life Food Pantry | Wednesday 4:00 p.m. – 6:00 p.m. & Friday 2:00 p.m. – 4:00 p.m. Serving several cities/towns in Malden and surrounding areas. | 781-397-0404 |
| Cape Ann Food Pantry/Open Door | Free meals and emergency food. Buck-A-Bag Program, Second Glance Thrift store. Mobile Market. Mon-Fri 9:30 a.m. to 7:00 p.m. | 978-283-6776 |
| Catholic Charities, Salem | Food services are available Monday through Thursday from 9:30 a.m. to 12 noon. | 978-740-6923 |
| East Coast International Church, Lynn (Food Pantry) | Food Pantry open Monday and Wednesday from 9:00 a.m. – 1:00 p.m. One time per week, All served. ID, proof of family size, income and address. | 781-592-3242 |
| First Baptist Church, Beverly | 978-922-3295 | |
| First Baptist Church, Melrose | 781-665-4470 | |
| First Universalist Society of Salem | Salem residents only, last Saturday of each month. | 978-744-3224 |
| Food Source Hotline, Project Bread | Mon-Fri 8:00 a.m. – 5:00 p.m. Weekend answering machine. Pre-screening for food stamps, resources for school breakfast and other free or low costs foods.
| 800-645-8333 (v) 800-377-1292 (tty) |
| Haven from Hunger, Peabody | Hot meals Mon, Tues, Thurs, and Fri: 5:00 p.m.- 6:00 p.m. Food Pantry M/T/Th/F 10:00 a.m. – 2:00 p.m. Intake required. | |
| Inter. Family Church/Seeds of Love, North Reading | 978-276-6400 | |
| Lynn City Mission, Lynn (Food Pantry) | 8:00 a.m. – 9:30 a.m., Families Only. ID, proof of family size, income and address. | 721-592-0511 |
| Memorial United Methodist Church, Beverly | 978-927-1066 | |
| My Brother’s Table, Lynn | Meals daily, no ID required. Monday – Friday 11:45 a.m. – 12:30 p.m. & 5:30 p.m. – 7:15 p.m. Sat. & Sun., Holidays 2:30 p.m. – 4:15 p.m. | 781-595-2334 |
| North Shore Outreach Ministries | Beverly Nazarene Church, serves meals in Beverly Thursday Evenings
| 978-927-2314 |
| Sacred Heart, Lynn | Thursdays, 10:00 a.m. – 2:00 p.m. Residents of parish area every other week. All others once a month. ID, proof of family size, income and address. | 781-599-2616 |
| Salem Mission | Free meals, Salem Food Pantry. Wed. 1:30 p.m. – 6:00 p.m., Sat. 9:00 a.m. – 12:00 p.m. | 978-744-0500 |
| Salvation Army, Salem | Office hours 8:30 a.m. – 12/1:00 p.m. – 4:00 p.m. Food Pantry M/W/F 9:30 a.m. & 11:30 a.m. M/Th Meals Program at noon. | |
| Servant’s Heart Food Pantry, Melrose | Friday 10:00 to 12:00 3rd Friday of the month 5:00 to 6:00. Dinner served at 6:00. | 781-662-8226 |
| Serve New England | Food purchasing co-ops in New England Mon.-Fri. 9:00 a.m.-4:00 p.m. (Except 4th Fri. of month). | 888-742-7363 |
| St. Joseph’s Food Pantry, Lynn | Every other Wednesday 6:00 p.m.-7:00p.m. Families only, Resident of parish area. Proof of family size, income, and photo ID. | 781-599-7040 |
| St. Joseph’s Food Pantry, Salem | Salem residents, once per month, Tues & Thurs 3:00 p.m. to 7:00 p.m. Delivery available for disabled people in Salem & Peabody. | 978-744-2532 |
| St. Mary’s, Lynn | Bread as often as needed. Food once per month. 10:00 a.m.- 12:00 p.m. Families only. Resident of parish area. Proof of family size, income, and photo ID. | 781-598-4907 |
| St. Stephen’s, Lynn | 3:00 p.m. - 4:00 p.m. every Friday, except 1st Friday of the month. In emergencies, ID, proof of family size, income and address. | 781-599-4220 |
| TDC Church, Lynn (Food Pantry), 56 Franklin Street | Thursday, 5:00 p.m. to 7:00p.m. ID, proof of family size, income and address. | 781-593-9931 |
| Trinity Congregational Church, Gloucester (Friday) | 978- 283-1442 | |
| Wakefield Interfaith Food Pantry | Need proof of residence. | 781-245-2510 |
| WIC | Food Resource for Pregnant women, infants, and children under 5. | 800-942-1007 617-624-5992 (tty) |
Health Insurance/Benefits/Prescription Information
| Name | Description | Phone |
| Commonwealth Connector | 877-623-6765 | |
| Department of Public Health (healthcare quality line) | 800-462-5540 | |
| Department of Transitional Assistance, Salem | Health Insurance, Food Stamps, Emergency Shelter Assistance. | 978-825-7300 |
| Division of Medical Assistance, Mass Health Service Center, Customer Service | 800-841-2900 800-497-4648 (tty) | |
| Healthcare for All | 800-272-4232 617-350-0974 (tty) | |
| Massachusetts Board of Registration in Medicine | 800-377-0550 | |
| Massachusetts Dental Society | 800-342-8747 | |
| MassHealth | Monday-Friday 8:00 a.m. – 5:00 p.m. | 800-841-2900 800-497-4648 (tty) |
| MassHealth Dental | 800-207-5019 | |
| MassHealth Enrollment Center | 888-665-9993 800-408-1253 | |
| MassPRO Medicare Information Hotline | Review of medical records. | 800-252-5533 |
| Medicare Advocacy Project & Elder Unit Intake | 607-603-1776 | |
| Medicare Information Line | 800-633-4277 | |
| PhRMA Patient Assistance Directory Line | 800-762-4636 | |
| Prescription Advantage | 800-243-4636 x1 | |
| SHINE | Serving the health information needs of elders. | 800- 882-2003 x2 |
| Social Security Administration | 800-772-1213 800-325-0778 (tty) |
Hospice
| Name | Description | Phone |
| Hospice & Palliative Care Federation of MA | 800-962-2973 | |
| Hospice of the North Shore | 978-774-7566 | |
| Massachusetts Commission on End of Life Care | 617-222-7512 |
Legal/Advocacy Assistance
| Name | Description | Phone |
| Attorney General’s Office | Elder Hotline, Disability Rights Project. | 888-243-5337 |
| Children’s Law Center of Massachusetts, Lynn | 781-581-1977 888-543-5298 | |
| Community Legal Services and Counseling Center | Free legal services, sliding scale; Psychological Counseling.
| 617-661-1010 |
| Consumer Affairs Hotline | 617-973-8700 | |
| Consumer Affairs Office | 781-286-8114 | |
| Consumer Complaint Hotline | 617-727-8400 | |
| Disability Law Center | Mon-Fri: 9:00 am-5:00 pm, Intake 9:00 am-12:00 pm. | 800-872-9992 |
| Disabled Persons Protection Commission | 800-426-9009 | |
| Essex County Bar Association | 800-228-2574 | |
| Essex County Family Legal Aid Project, Salem | 978-740-6688 888-835-4300 | |
| Federal Trade Commission Consumer Line, Office of Consumer Education | 202-326-3650 | |
| Gay & Lesbian Advocates & Defenders | 800-455-4523 | |
| Greater Boston Legal Services | 800-323-3205 617-371-1228 (tty) | |
| Lawyer Referral Service of the MA Bar Association | 800-392-6164 | |
| Legal Advocacy and Resource Center | 617-603-1700 | |
| MA Bar Association/Legal Arbitration Board | 617-338-0500 617-338-0585 (tty) | |
| MA Immigrant & Refugee Advocacy Coalition | 617-350-5480 | |
| Mass Commission Against Discrimination | 617-727-3990 617-994-6196 (tty) | |
| Mass Legal Aid Direct | 617-367-8544 | |
| Mass Legal Help | Online only contact by e-mail. | |
| Mass Office on Disability | 800-322-2020 | |
| Massachusetts Association of Older Americans | 617-426-0804 | |
| Massachusetts Client Assistance Program (CAP) | 800-322-2020 | |
| Massachusetts Office for Refugees and Immigrants | Program to Enhance Elder Refugees Services.
| 617-727-7888 |
| Mental Health Legal Advisors Committee | 800-342-9092 | |
| Merrimack Valley Legal Services, Inc. | Lowell 978-458-1465 978-452-4740 (tty) Lawrence 800=427-2521 978-689-7275 (tty) | |
| Middlesex County Bar Association, Lawyer Referral Service | 617-494-4150 | |
| Neighborhood Legal Services | 781-599-7730 | |
| Volunteer Lawyers Project | 617-423-0648 (v) 617-338-6790 (tty) |
Mass Independent Living Centers & Council
| Name | Description | Phone |
| AD-LIB, Pittsfield | 413-442-7047 (v/tty) 800-232-7047 | |
| Boston CIL | 617-338-6665 866-338-8085 617-338-6662 (tty) | |
| Cape Org. for Rights of the Disabled, Hyannis | 508-775-8300 (v/tty) 800-541-0282 | |
| Center for Living and Working, Worcester | 508-798-0350 (v/tty) | |
| ILC of the North Shore and Cape Ann, Salem | 978-741-oo77 978-745-1735 (tty) | |
| Independence Associates, Brockton | 508-583-2166 (v/tty) 800-649-5568 | |
| MetroWest Center for IL, Frammingham | 508-875-7853 (v/tty) | |
| Multi-Cultural ILC of Boston | 617-288-9431 (v) 617-288-2707 (tty) | |
| Northeast IL Program, Lawrence | 978-687-4288 (v) 800-845-6457 (tty) | |
| Southeast CIL, Fall River | 508-679-9210 (v/tty) | |
| Statewide Independent Living Council (S.I.L.C.) | 508-620-7452 (v/tty) 866-662-7452 | |
| Stavros, Inc., Amherst | 413-256-0473 (v/tty) |
Other Helpful Resources
| Name | Description | Phone |
| D.E.A.F., Inc. | 978-740-0329 (v) 978-740-0394 (tty) | |
| Department of Conservation and Recreation | Universal access to state parks 7:00 am – 7:00 pm. | 800-831-0569 413-577-2200 (tty) |
| Department of Mental Health | 978-232-7300 (v) 978-232-0020 | |
| Eastern Middlesex ARC | 781-948-4888 | |
| Family & Children’s Services | Parenting groups, counseling, guardianship with the elderly. By appointment only Mon-Fri 9 am-5 pm, Thurs until 8 pm. | 781-598-5517 |
| Gay & Lesbian, Bisexual and Transgender Help Line | Information and referral, support Monday-Friday 6:00 pm – 11:00 pm.Information and referral, support M-F 6:00 p.m. – 11:00 p.m. | 617-267-9001 (v/tty) |
| Job Accommodations Network | 800-526-7234 (v) 800-781-9403 (tty) | |
| Mass. Eating Disorder Association | 866-343-6332 | |
| Massachusetts Commission for the Blind | 800-392-6450 (v) 800-392-6556 (tty) | |
| Massachusetts Commission for the Deaf and Hard of Hearing | 800-249-9949 (v) 800-530-7570 (tty) | |
| Massachusetts Network of Information Providers | 800-642-0249 | |
| Massachusetts Rehabilitation Commission | 800-245-6543 (v/tty) 617-204-3600 Salem Office 978-745-8085 (v/tty) | |
| Mission of Deeds, Reading | 781-944-9797 | |
| National Alliance for the Mentally ILL (NAMI) | 800-950-6264 | |
| National Empowerment Center | 800-769-3728 978-685-1494 (tty) | |
| National Mental Health Association | 969-6642 433-5959 (tty) | |
| National Spinal Cord Injury Association | Help line: Monday-Friday 8:30 am – 5:00 pm (business). | 800-962-9629 Help line 214-571-4006 |
| New England ADA & Technical IT Center | 617-695-0085 800-949-4232 (v/tty) | |
| North Shore Association for Retarded Citizens | 978-762-4878 (v) (978) 762-4873 (tty) | |
| North Shore Career Centers | Salem 978-825-7200 Lynn 781-593-0585 Gloucester 978-283-4772 | |
| Poison Control Center | 800-682-9211 | |
| Ruby Rogers Advocacy & Drop-In Center | Monday - Sunday 11:00 am- 5:00 pm.
| 617-625-9933 |
| Salvation Army | 978-922-4522 | |
| U.S. Department of Justice, ADA Information | 800-5514-0301 (v) 800-514-0383 (tty) | |
| United Way of the North Shore | 978-922-3966 |
Senior Services
| Name | Description | Phone |
| AARP Massachusetts State Office | 866-448-3621 (v) 877-434-7598 (tty) | |
| Council on Aging/Senior Center | 978-921-6017 | |
| Elder Service Plan of the North Shore | 781-581-7565 | |
| Greater Lynn Senior Services | 800-594-5164 781-477-9632 (tty) | |
| Massachusetts Executive Office of Elder Affairs | 617-727-7750 Age Information Line 800-892-0890 (v) 800-872-0116 (tty) | |
| North Shore Elder Services | Danvers Monday - Friday 8:00 am – 5:00 pm | 978-750-4540 978-624-2244 (tty) |
| SeniorCare, Gloucester | 866-927-1050 (v) 978-281-1750 (v) 978-282-1836 (tty) | |
| Statewide Elder Abuse Hotline | 24 hours, 7 days a week.
| 800-922-2275 |
Shelter & Housing
| Name | Description | Phone |
| Action, Inc., Gloucester | 978-282-1000 | |
| Alternative House, Lowell | Handicap accessible. | 978-937-5777 Hotline 978-454-1436 |
| Bridge House Family Shelter 24 hrs, Lynn | Need referral from Department of Transitional Assistance. | 781-593-3898 |
| CHAPA Accessible Housing Registry | ||
| Community Teamwork Inc. (CTI) | 978-459-0551 | |
| Emmaus House, Haverhill | 978-241-3500 | |
| Housing and Urban Development | ||
| Lazarus House, Lawrence | Night shelter only. In at 5:00 pm, Out at 8:00 am, Must be sober while in facility. | 978-689-8575 |
| Lynn Emergency Shelter | Need to call at 4:30 pm to get on list for a bed. | 781-581-6600 |
| Mass. Coalition for the Homeless, Boston | Homeless education, furniture bank, Monday - Friday 8:00 am – 4:00 pm. | 781-595-7570 |
| Rosie’s Place | Boston Women – no children overnight. Phone Monday - Friday 9:00 am – 5:00 pm, Saturday - Sunday 10:00 am – 3:00 pm. | 617-442-9322 |
| Salem Mission | Free meals, Salem Food Pantry. Wed. 1:30 p.m. – 6:00 p.m., Sat. 9:00 a.m. – 12:00 p.m. | 978-744-0500 |
| The Inn-Between | Peabody homeless families. | Office 978-532-2372 978-531-9842 |
| Wellspring House, Gloucester | 978-281-3221 | |
| Women’s Resource Center Hotline, Lawrence | Handicap accessible. | 800-400-4700 |
State Officials
| Name | Description | Phone |
| Gov. Deval Patrick | State House, Room 39 Boston, MA 02133 | 617-725-4005 (v) 617-727-3666 (tty) |
| State Rep. Mary Grant | State House, Room 254 Boston, MA 02133 | 617-722-2430 |
| State Senator Frederick Berry | State House, Room 333 Boston, MA 02133 | 617-722-1410 |
Substance Abuse
| Name | Description | Phone |
| AdCare Hospital | 800-252-6465 | |
| Al-Anon Family Groups | 781-843-5300 | |
| Alcohol & Drug 24 Hour Help Line | 800-821-4357 | |
| Alcohol Hotline | 800-252-6465 | |
| Alcoholics Anonymous | 617-426-9444 | |
| CAB (Center for Addictive Behavior) | Monday - Thursday 8:30 am – 9:00 pm, Friday 8:30 am – 5:00 pm. | 800-334-5512 978-745-8890 (tty) |
| CAB Detoxification Center, Danvers | 24 hour facility. | 978-777-2121 (v/tty) |
| Mass. Council on Compulsive Gambling | 800-426-1234 | |
| Massachusetts Organization for Addiction Recovery | 617-423-6627 | |
| Narcotics Anonymous | 866-642-3578 | |
| Substance Abuse | 800-327-5050 617-536-5872 (tty) | |
| Taking Care of Business, Gloucester | Substance abuse transitional service for families. | 978-281-3328 |
| VNA Care Network Smoking Cessation Program | 800-457-8999 |
Transportation
| Name | Description | Phone |
| American Cancer Society | 800-227-2345 | |
| Beverly Chamber, commuter shuttle | 978-232-9559 | |
| Cape Ann Transportation Authority (CATA) | Essex, Gloucester, Ipswich, Magnolia and Rockport. | 978-283-1886 |
| CATA Dial A Ride | For elders and persons with disabilities. | 978-283-7916 978-283-6277 |
| MBTA Information Center | 800-392-6100 | |
| MBTA, The Ride | For those who cannot use public transportation due to a disability. | 800-533-6282 |
| SeniorCare Volunteer Drivers | For transportation to medical appointments. | 866-927-1050 x377 |
Veteran's Services
| Name | Description | Phone |
| Bedford Veteran’s Hospital | 781-687-3167 | |
| Chelsea Soldiers Home | 617-884-5660 | |
| Department of Veterans’ Affairs | 800-827-1000 | |
| Department of Veterans’ Services | 617-727-3578 |
Note: These resources came from the Independent Living Center of the North Shore & Cape Ann, Inc. website, www.ilcnsca.org, under Yellow Pages.
Note: Many of these resources do not have a TTY access, and I have indicated if they do. If resources listed don’t have a TTY, they can be accessed via the Relay Service Operator. Dial 711 or 1-800-439-0183 for a voice connection. For a TTY hookup, dial 711 or 1-800-439-0183. www.massrelay.org
Disclaimer: The City of Beverly in conjunction with the Office of the ADA Coordinator is pleased to provide these resources, but please keep in mind that these resources are intended to assist you in obtaining support or additional referrals. These listings should not be considered as resources necessarily endorsed by the Office of the ADA Coordinator. The City of Beverly does not discriminate on the basis of race, color, national origin, sex, age, religion, familial status, sexual orientation or disability. The City of Beverly is an equal opportunity employer.