Helpful Links

Name Description Phone
AIDS Action Line 800-235-2331

617-437-1394 (tty)

Health Education Services 978-853-8633
HealthQuarters 800-892-0234 (v/tty)
Hepatitis Hotline 888-443-4372
Mass Department of Public Health, AIDS Bureau 800-443-2437

617-437-1672 (tty)

HIV Hotline


North Shore Health Project 978-283-0101
Strongest Link AIDS Services, Inc. 800-887-0036


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Community Action Programs

Name Description Phone
Action, Inc. 978-282-1000
Community Teamwork Inc., Lowell 978-459-0551
Greater Lawrence Community Action Council Inc. 978-681-4900
Lynn Economic Opportunity, Inc. 781-581-7220
Massachusetts Association for Community Action
North shore Community Action Program 978-531-0767
Tri-City Community Action Council, Malden 798-322-4125

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Crisis Resources

Name Description Phone
American Red Cross 800-733-2767
Child Help USA 800-422-4453
Crisis Intervention 800-988-1111
Department of Children and Families 800-792-5200
Disabled Persons Protection Commission 800-426-9009 (v/tty)
Elder Abuse Hotline 800-922-2275 (v/tty)
Girls and Boys Town 800-448-3000

800-448-1833 (tty)

Mothers Against Drunk Driving 800-633-6233
National Hope Line Network 800-784-2433
North Shore Emergency Services 24 hr. Emergency Behavior Health pre-screening services 866-523-1216

978-744-1585 (Business #)


North Shore Rape Crisis 24 hr. Hotline 800-922-8772

978-921-8729 (tty)

Parental Stress Line 800-632-8188
Parents Helping Parents 800-882-1250
Samaritans 24 hour hotline 800-870-4673


SamariTeens 24 hour hotline 800-252-8336

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Domestic Violence & Women’s Issues

Name Description Phone
Cambridge Women’s Center 617-354-8807(v/tty)
Common Purpose 617-522-6500
Elizabeth Stone House 617-522-3417

617-445-9368 (tty)

FINEX House Inc. 617-288-1054
Gay Men’s Domestic Violence Project 800-832-1901
H.A.W.C. 24 hour Hotline 800-547-1649

978-744-1818 (Salem (v/tty)

978-281-1135 (Gloucester)

Jane Doe, Inc. 617-248-0922 (v)

617-263-2200 (tty)

Jeanne Geiger Crisis Center 978-388-1888 (v/tty)
National Domestic Violence Hotline 800-799-7233 (v)

800-787-3224 (tty)

Safelink & 24 hour hotline 877-785-2020 (v)

877-521-2601 (tty)

The Network LaRed (Partner abuse) 617-742-4911 (v)

617-227-4911 (tty)

Women’s Transition House & 24 hour hotline 617-661-7203

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Food Resources

Name Description Phone
American Red Cross, Melrose Food Pantry Monday & Wednesday 10:00 a.m. – 1:00 p.m. 781-665-7351
Beverly Bootstraps Mon – Fri 11:00 a.m. to 12:30 p.m., Tues & Wed 5:00 p.m. to 6:00 p.m., Every 14 days, proof of residency; Beverly & Manchester residents only. 978-927-1561
Beverly Church of the Nazarene, Beverly (Food Pantry) Thursday 9:00 a.m. – 12:00 p.m. Twice a month. ID & proof of residency. Beverly residents only. 978-927-2314
Bread of Life Food Pantry Wednesday 4:00 p.m. – 6:00 p.m. & Friday 2:00 p.m. – 4:00 p.m. Serving several cities/towns in Malden and surrounding areas. 781-397-0404
Cape Ann Food Pantry/Open Door Free meals and emergency food. Buck-A-Bag Program, Second Glance Thrift store. Mobile Market. Mon-Fri 9:30 a.m. to 7:00 p.m. 978-283-6776
Catholic Charities, Salem Food services are available Monday through Thursday from 9:30 a.m. to 12 noon. 978-740-6923
East Coast International Church, Lynn (Food Pantry) Food Pantry open Monday and Wednesday from 9:00 a.m. – 1:00 p.m. One time per week, All served. ID, proof of family size, income and address. 781-592-3242
First Baptist Church, Beverly 978-922-3295
First Baptist Church, Melrose 781-665-4470
First Universalist Society of Salem Salem residents only, last Saturday of each month. 978-744-3224
Food Source Hotline, Project Bread Mon-Fri 8:00 a.m. – 5:00 p.m. Weekend answering machine. Pre-screening for food stamps, resources for school breakfast and other free or low costs foods.

800-645-8333 (v)

800-377-1292 (tty)

Haven from Hunger, Peabody Hot meals Mon, Tues, Thurs, and Fri: 5:00 p.m.- 6:00 p.m.

Food Pantry M/T/Th/F 10:00 a.m. – 2:00 p.m. Intake required.

Inter. Family Church/Seeds of Love, North Reading 978-276-6400
Lynn City Mission, Lynn (Food Pantry) 8:00 a.m. – 9:30 a.m., Families Only. ID, proof of family size, income and address. 721-592-0511
Memorial United Methodist Church, Beverly 978-927-1066
My Brother’s Table, Lynn Meals daily, no ID required. Monday – Friday 11:45 a.m. – 12:30 p.m. & 5:30 p.m. – 7:15 p.m. Sat. & Sun., Holidays 2:30 p.m. – 4:15 p.m. 781-595-2334
North Shore Outreach Ministries Beverly Nazarene Church, serves meals in Beverly Thursday Evenings 978-927-2314
Sacred Heart, Lynn Thursdays, 10:00 a.m. – 2:00 p.m. Residents of parish area every other week. All others once a month. ID, proof of family size, income and address. 781-599-2616
Salem Mission Free meals, Salem Food Pantry. Wed. 1:30 p.m. – 6:00 p.m., Sat. 9:00 a.m. – 12:00 p.m. 978-744-0500
Salvation Army, Salem Office hours 8:30 a.m. – 12/1:00 p.m. – 4:00 p.m.

Food Pantry M/W/F 9:30 a.m. & 11:30 a.m.

M/Th Meals Program at noon.

Servant’s Heart Food Pantry, Melrose Friday 10:00 to 12:00 3rd Friday of the month 5:00 to 6:00. Dinner served at 6:00. 781-662-8226
Serve New England Food purchasing co-ops in New England

Mon.-Fri. 9:00 a.m.-4:00 p.m. (Except 4th Fri. of month).

St. Joseph’s Food Pantry, Lynn Every other Wednesday 6:00 p.m.-7:00p.m. Families only, Resident of parish area. Proof of family size, income, and photo ID. 781-599-7040
St. Joseph’s Food Pantry, Salem Salem residents, once per month, Tues & Thurs 3:00 p.m. to 7:00 p.m. Delivery available for disabled people in Salem & Peabody. 978-744-2532
St. Mary’s, Lynn Bread as often as needed. Food once per month. 10:00 a.m.- 12:00 p.m. Families only. Resident of parish area. Proof of family size, income, and photo ID. 781-598-4907
St. Stephen’s, Lynn 3:00 p.m. – 4:00 p.m. every Friday, except 1st Friday of the month. In emergencies, ID, proof of family size, income and address. 781-599-4220
TDC Church, Lynn (Food Pantry), 56 Franklin Street Thursday, 5:00 p.m. to 7:00p.m. ID, proof of family size, income and address. 781-593-9931
Trinity Congregational Church, Gloucester (Friday) 978- 283-1442
Wakefield Interfaith Food Pantry Need proof of residence. 781-245-2510
WIC Food Resource for Pregnant women, infants, and children under 5. 800-942-1007

617-624-5992 (tty)

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Health Insurance/Benefits/Prescription Information

Name Description Phone
Commonwealth Connector 877-623-6765
Department of Public Health (healthcare quality line) 800-462-5540
Department of Transitional Assistance, Salem Health Insurance, Food Stamps, Emergency Shelter Assistance. 978-825-7300
Division of Medical Assistance, Mass Health Service Center, Customer Service 800-841-2900

800-497-4648 (tty)

Healthcare for All 800-272-4232

617-350-0974 (tty)

Massachusetts Board of Registration in Medicine 800-377-0550
Massachusetts Dental Society 800-342-8747
MassHealth Monday-Friday 8:00 a.m. – 5:00 p.m. 800-841-2900

800-497-4648 (tty)

MassHealth Dental 800-207-5019
MassHealth Enrollment Center 888-665-9993


MassPRO Medicare Information Hotline Review of medical records. 800-252-5533
Medicare Advocacy Project & Elder Unit Intake 607-603-1776
Medicare Information Line 800-633-4277
PhRMA Patient Assistance Directory Line 800-762-4636
Prescription Advantage 800-243-4636 x1
SHINE Serving the health information needs of elders. 800- 882-2003 x2
Social Security Administration 800-772-1213

800-325-0778 (tty)

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Name Description Phone
Hospice & Palliative Care Federation of MA 800-962-2973
Hospice of the North Shore 978-774-7566
Massachusetts Commission on End of Life Care 617-222-7512

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Legal/Advocacy Assistance

Name Description Phone
Attorney General’s Office Elder Hotline, Disability Rights Project. 888-243-5337
Children’s Law Center of Massachusetts, Lynn 781-581-1977


Community Legal Services and Counseling Center Free legal services, sliding scale; Psychological Counseling. 617-661-1010
Consumer Affairs Hotline 617-973-8700
Consumer Affairs Office 781-286-8114
Consumer Complaint Hotline 617-727-8400
Disability Law Center Mon-Fri: 9:00 am-5:00 pm, Intake 9:00 am-12:00 pm. 800-872-9992
Disabled Persons Protection Commission 800-426-9009
Essex County Bar Association 800-228-2574
Essex County Family Legal Aid Project, Salem 978-740-6688


Federal Trade Commission Consumer Line, Office of Consumer Education 202-326-3650
Gay & Lesbian Advocates & Defenders 800-455-4523
Greater Boston Legal Services 800-323-3205

617-371-1228 (tty)

Lawyer Referral Service of the MA Bar Association 800-392-6164
Legal Advocacy and Resource Center 617-603-1700
MA Bar Association/Legal Arbitration Board 617-338-0500

617-338-0585 (tty)

MA Immigrant & Refugee Advocacy Coalition 617-350-5480
Mass Commission Against Discrimination 617-727-3990

617-994-6196 (tty)

Mass Legal Aid Direct 617-367-8544
Mass Legal Help Online only contact by e-mail.
Mass Office on Disability 800-322-2020
Massachusetts Association of Older Americans 617-426-0804
Massachusetts Client Assistance Program (CAP) 800-322-2020
Massachusetts Office for Refugees and Immigrants Program to Enhance Elder Refugees Services. 617-727-7888
Mental Health Legal Advisors Committee 800-342-9092
Merrimack Valley Legal Services, Inc. Lowell


978-452-4740 (tty)



978-689-7275 (tty)

Middlesex County Bar Association, Lawyer Referral Service 617-494-4150
Neighborhood Legal Services 781-599-7730
Volunteer Lawyers Project 617-423-0648 (v)

617-338-6790 (tty)

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Mass Independent Living Centers & Council

Name Description Phone
AD-LIB, Pittsfield 413-442-7047 (v/tty)


Boston CIL 617-338-6665


617-338-6662 (tty)

Cape Org. for Rights of the Disabled, Hyannis 508-775-8300 (v/tty)


Center for Living and Working, Worcester 508-798-0350 (v/tty)
ILC of the North Shore and Cape Ann, Salem 978-741-oo77

978-745-1735 (tty)

Independence Associates, Brockton 508-583-2166 (v/tty)


MetroWest Center for IL, Frammingham 508-875-7853 (v/tty)
Multi-Cultural ILC of Boston 617-288-9431 (v)

617-288-2707 (tty)

Northeast IL Program, Lawrence 978-687-4288 (v)

800-845-6457 (tty)

Southeast CIL, Fall River 508-679-9210 (v/tty)
Statewide Independent Living Council (S.I.L.C.) 508-620-7452 (v/tty)


Stavros, Inc., Amherst 413-256-0473 (v/tty)

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Other Helpful Resources

Name Description Phone
D.E.A.F., Inc. 978-740-0329 (v)

978-740-0394 (tty)

Department of Conservation and Recreation Universal access to state parks 7:00 am – 7:00 pm. 800-831-0569

413-577-2200 (tty)

Department of Mental Health 978-232-7300 (v)


Eastern Middlesex ARC 781-948-4888
Family & Children’s Services Parenting groups, counseling, guardianship with the elderly. By appointment only Mon-Fri 9 am-5 pm, Thurs until 8 pm. 781-598-5517
Gay & Lesbian, Bisexual and Transgender Help Line Information and referral, support Monday-Friday 6:00 pm – 11:00 pm.Information and referral, support M-F 6:00 p.m. – 11:00 p.m. 617-267-9001 (v/tty)
Job Accommodations Network 800-526-7234 (v)

800-781-9403 (tty)

Mass. Eating Disorder Association 866-343-6332
Massachusetts Commission for the Blind 800-392-6450 (v)

800-392-6556 (tty)

Massachusetts Commission for the Deaf and Hard of Hearing 800-249-9949 (v)

800-530-7570 (tty)

Massachusetts Network of Information Providers 800-642-0249
Massachusetts Rehabilitation Commission 800-245-6543 (v/tty)


Salem Office

978-745-8085 (v/tty)

Mission of Deeds, Reading 781-944-9797
National Alliance for the Mentally ILL (NAMI) 800-950-6264
National Empowerment Center 800-769-3728

978-685-1494 (tty)

National Mental Health Association 969-6642

433-5959 (tty)

National Spinal Cord Injury Association Help line: Monday-Friday 8:30 am – 5:00 pm (business). 800-962-9629

Help line


New England ADA & Technical IT Center 617-695-0085

800-949-4232 (v/tty)

North Shore Association for Retarded Citizens 978-762-4878 (v)

(978) 762-4873 (tty)

North Shore Career Centers Salem






Poison Control Center 800-682-9211
Ruby Rogers Advocacy & Drop-In Center Monday – Sunday 11:00 am- 5:00 pm. 617-625-9933
Salvation Army 978-922-4522
U.S. Department of Justice, ADA Information 800-5514-0301 (v)

800-514-0383 (tty)

United Way of the North Shore 978-922-3966

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Senior Services

Name Description Phone
AARP Massachusetts State Office 866-448-3621 (v)

877-434-7598 (tty)

Council on Aging/Senior Center 978-921-6017
Elder Service Plan of the North Shore 781-581-7565
Greater Lynn Senior Services 800-594-5164

781-477-9632 (tty)

Massachusetts Executive Office of Elder Affairs 617-727-7750

Age Information Line

800-892-0890 (v)

800-872-0116 (tty)

North Shore Elder Services Danvers Monday – Friday 8:00 am – 5:00 pm 978-750-4540

978-624-2244 (tty)

SeniorCare, Gloucester 866-927-1050 (v)

978-281-1750 (v)

978-282-1836 (tty)

Statewide Elder Abuse Hotline 24 hours, 7 days a week. 800-922-2275

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Shelter & Housing

Name Description Phone
Action, Inc., Gloucester 978-282-1000
Alternative House, Lowell Handicap accessible. 978-937-5777



Bridge House Family Shelter 24 hrs, Lynn Need referral from Department of Transitional Assistance. 781-593-3898
CHAPA Accessible Housing Registry
Community Teamwork Inc. (CTI) 978-459-0551
Emmaus House, Haverhill 978-241-3500
Housing and Urban Development
Lazarus House, Lawrence Night shelter only. In at 5:00 pm, Out at 8:00 am, Must be sober while in facility. 978-689-8575
Lynn Emergency Shelter Need to call at 4:30 pm to get on list for a bed. 781-581-6600
Mass. Coalition for the Homeless, Boston Homeless education, furniture bank, Monday – Friday 8:00 am – 4:00 pm. 781-595-7570
Rosie’s Place Boston Women – no children overnight. Phone

Monday – Friday 9:00 am – 5:00 pm, Saturday – Sunday 10:00 am – 3:00 pm.

Salem Mission Free meals, Salem Food Pantry. Wed. 1:30 p.m. – 6:00 p.m., Sat. 9:00 a.m. – 12:00 p.m. 978-744-0500
The Inn-Between Peabody homeless families. Office



Wellspring House, Gloucester 978-281-3221
Women’s Resource Center Hotline, Lawrence Handicap accessible. 800-400-4700

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State Officials

Name Description Phone
Gov. Deval Patrick State House, Room 39

Boston, MA 02133

617-725-4005 (v)

617-727-3666 (tty)

State Rep. Mary Grant State House, Room 254

Boston, MA 02133

State Senator Frederick Berry State House, Room 333

Boston, MA 02133


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Substance Abuse

Name Description Phone
AdCare Hospital 800-252-6465
Al-Anon Family Groups 781-843-5300
Alcohol & Drug 24 Hour Help Line 800-821-4357
Alcohol Hotline 800-252-6465
Alcoholics Anonymous 617-426-9444
CAB (Center for Addictive Behavior) Monday – Thursday 8:30 am – 9:00 pm, Friday 8:30 am – 5:00 pm. 800-334-5512

978-745-8890 (tty)

CAB Detoxification Center, Danvers 24 hour facility. 978-777-2121 (v/tty)
Mass. Council on Compulsive Gambling 800-426-1234
Massachusetts Organization for Addiction Recovery 617-423-6627
Narcotics Anonymous 866-642-3578
Substance Abuse 800-327-5050

617-536-5872 (tty)

Taking Care of Business, Gloucester Substance abuse transitional service for families. 978-281-3328
VNA Care Network Smoking Cessation Program 800-457-8999

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Name Description Phone
American Cancer Society 800-227-2345
Beverly Chamber, commuter shuttle 978-232-9559
Cape Ann Transportation Authority (CATA) Essex, Gloucester, Ipswich, Magnolia and Rockport. 978-283-1886
CATA Dial A Ride For elders and persons with disabilities. 978-283-7916


MBTA Information Center 800-392-6100
MBTA, The Ride For those who cannot use public transportation due to a disability. 800-533-6282
SeniorCare Volunteer Drivers For transportation to medical appointments. 866-927-1050 x377

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Veteran’s Services

Name Description Phone
Bedford Veteran’s Hospital 781-687-3167
Chelsea Soldiers Home 617-884-5660
Department of Veterans’ Affairs 800-827-1000
Department of Veterans’ Services 617-727-3578

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Note: These resources came from the Independent Living Center of the North Shore & Cape Ann, Inc. website,, under Yellow Pages.

Note: Many of these resources do not have a TTY access, and I have indicated if they do. If resources listed don’t have a TTY, they can be accessed via the Relay Service Operator. Dial 711 or 1-800-439-0183 for a voice connection. For a TTY hookup, dial 711 or 1-800-439-0183. Massrelay

Disclaimer: The City of Beverly in conjunction with the Office of the ADA Coordinator is pleased to provide these resources, but please keep in mind that these resources are intended to assist you in obtaining support or additional referrals. These listings should not be considered as resources necessarily endorsed by the Office of the ADA Coordinator. The City of Beverly does not discriminate on the basis of race, color, national origin, sex, age, religion, familial status, sexual orientation or disability. The City of Beverly is an equal opportunity employer.