CITY OF BEVERLY
ADA GRIEVANCE PROCEDURE
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act. A person with a disability or their authorized representatives who believe that they have been discriminated against on the basis of disability in employment or the provision of services, activities, programs, or benefits are encouraged to use it to bring their complaints to the attention of the City of Beverly.
The complaint should be submitted in writing, by email, or on audiotape to the ADA Coordinator. It should include a description of the alleged discriminatory incident or action, the place and date of its occurrence, and the name of any employee or representative of the City of Beverly involved. The complaint should also include the name, address, and phone number of the person bringing the complaint or their authorized representative. If assistance is needed to file or pursue the complaint, the ADA Coordinator, upon request, will provide it. The complaint should be submitted as soon as possible, but no later than 60 calendar days after the alleged discriminatory incident. The complaint must be sent to:
Mailing Address:Steven Frederickson, ADA Coordinator City of Beverly 191 Cabot Street Beverly, MA 01915 Email: firstname.lastname@example.org
Telephone: 978-921-6000, ext 2401
The ADA Coordinator’s office is located in the Memorial Building Municipal Inspections office at 502 Cabot Street
Questions or issues related to the Disabilities Commission can be sent here: email@example.com
Within 15 calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to clarify the facts of the incident and discuss possible resolutions. Within 15 calendar days after the meeting, the ADA Coordinator will respond in writing, or if needed for effective communication, in an alternate format preferred by the complainant, such as large print, email, Braille, or audiotape. The response will explain the position of the City of Beverly and offer options for substantive resolution of the complaint.
If the ADA Coordinator’s response does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the ADA Coordinator’s decision within 15 calendar days of its receipt to the Mayor or his/her designee. The Mayor will meet with the complainant 15 days after receiving the appeal letter to discuss the complaint and possible resolutions. Within 15 calendar days of receipt of the appeal, the Mayor or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All complaints received by the ADA Coordinator, appeals to the Mayor or his/her designee, and responses from the ADA Coordinator and the Mayor or his/her designee will be kept by the City of Beverly will be kept by the City of Beverly for at least four years.