Help-Lines and Hot-Lines

Information Helpline

211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week. 211 can be accessed by phone or computer.



Emergency Services Mobile Crisis Team

Provides behavioral health assessments, interventions, and stabilization services for adults, teens and children who have a psychiatric emergency. Call for mobile services or walk in for an appointment.

  • 1-866-523-1216

Institute on Aging

The Friendship Line is both a crisis intervention hotline and a warmline for non-emergency emotional support calls for people aged 60 years and older, and adults living with disabilities:

National Alliance on Mental Health

Provides assistance to those affected by mental health issues:

National Suicide Prevention Lifeline

The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals:



Healing Abuse Working for Change 24-hour hotline

Anyone seeking domestic violence information, support, shelter, and safety planning.

National Domestic Violence Hotline

24/7 national helpline for victims of domestic violence, with an online chat included on the website:


To access emergency domestic violence shelters in Massachusetts:

The Network/La Red

If you are an LGBTQ+ individual experiencing abuse and seek LGBTQ+ specific:

YWCA North Shore Rape Crisis Center Northeastern Massachusetts 24- hour hotline

Survivors of sexual assault, their partners, friends and family can all call our 24-hour hotline for free, anonymous and confidential support. Our hotline is staffed by highly trained individuals who can listen, provide support, information and referrals or go to the hospital, court and/or police department with you.

Massachusetts Alliance of Portuguese Speakers (MAPS) 

Portuguese speaking advocates helping individual experiencing abuse. Se vocé é um indivíduo que está sendo abusado e gostaria de falar para um advogado em português:

Asian Task Force Against Domestic Violence 

If you are an Asian individual experiencing abuse and would like to speak to an advocate in one of 16 Asian languages:



Massachusetts Disabled Persons Protection Commission

To report abuse against a person with disabilities:

Massachusetts Elder Abuse and Protective Services

To report abuse against an older adult:

The Department of Children and Families (DCF)

All reports of suspected child abuse or neglect must be phoned in to DCF. Please call immediately if you know of, or suspect, an incident of child abuse or neglect



Parental Stress Line – A 24-hour hotline in Massachusetts

When the stress of parenting becomes too much, turn to the Parental Stress Line for support and guidance. A 24-hour hotline, the Parental Stress Line is staffed by trained volunteer telephone

Parents Helping Parents (PHP)

A self-help program for parents who want to improve their relationships with their children. PHP relies on specially trained volunteers from professional health and human services to help guide discussions, suggest referrals to other services, and provide assistance when needed.

Northshore Postpartum Depression Task Force

Monthly meetings on Wednesdays. Website offers information and resources.